Privacy Policy

Effective: February 25, 2025 · Last updated: February 25, 2025

CaptureShield LLC ("CaptureShield," "we," "us," or "our") is committed to protecting the privacy of our website visitors and service users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at captureshield.com or use our services.

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and company name provided through our website form or during onboarding.
• Phone Records: Inbound call metadata (caller phone number, call time, call duration) processed through our missed-call detection system on behalf of our business clients.
• SMS Data: Text message content exchanged between our system and callers as part of the automated missed-call response service.
• Usage Data: Browser type, IP address, pages visited, and referring URL collected automatically when you visit our website.
• Cookies: We use essential cookies to ensure the website functions properly. We do not use advertising or third-party tracking cookies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our missed-call response and emergency escalation service.
• To send automated SMS responses to unanswered inbound calls on behalf of our business clients.
• To contact you regarding our services when you submit an inquiry through our website.
• To generate weekly proof reports for our business clients.
• To improve and optimize our website and services.

3. SMS/Text Messaging

CaptureShield sends automated text messages under the following conditions:

• For callers: When an inbound phone call to one of our business clients goes unanswered, our system sends a text message to the caller to initiate a follow-up conversation. This is triggered solely by the caller's inbound call — the caller initiates contact by calling the business.
• For website visitors: If you provide your phone number through our website form and consent to receive text messages, we may send you transactional messages related to your inquiry.
• Message frequency: Message frequency varies based on call activity and inquiry status.
• Opt-out: Reply STOP to any message to opt out of further texts. Reply HELP for assistance.
• Msg & data rates may apply. Consult your carrier for details.

We do not send marketing or promotional text messages. All SMS communication is transactional and service-related.

Mobile information is not shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not sell, rent, or distribute your phone number or SMS data to any third party, except as necessary to deliver our service (e.g., our SMS delivery provider) or as required by law.

4. Cookies & Tracking

Our website uses only essential cookies necessary for site functionality. We do not use third-party advertising trackers. We may use basic analytics to understand how visitors interact with our website. No personally identifiable information is shared with advertising networks.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. All data is transmitted over encrypted connections (HTTPS/TLS). Access to personal data is limited to authorized personnel who require it to provide our services. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers: Third-party tools used to deliver our service (SMS delivery, hosting, payment processing). These providers are contractually obligated to handle your data securely.
• Our business clients: Call and SMS data generated by our system is shared with the business client whose phone line the caller contacted, as this data is integral to the service we provide.
• Legal compliance: We may disclose information if required by law, subpoena, or legal process.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction or deletion of your personal data.
• Opt out of text messages at any time by replying STOP.
• Contact us with any privacy-related questions or concerns.

To exercise these rights, contact us at hello@captureshield.com.

8. Data Retention

We retain personal information only as long as necessary to provide our services and fulfill the purposes described in this policy. Call and SMS data is retained for the duration of our service agreement with the relevant business client, plus a reasonable period afterward for reporting and compliance purposes.

9. Children's Privacy

Our services are intended for businesses and their customers. We do not knowingly collect personal information from individuals under the age of 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

CaptureShield LLC
Email: hello@captureshield.com